kg888 Privacy Policy

kg888 is an online gaming platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to kg888's website, mobile application, and all associated services.

This Policy tells you what types of information we collect, how that information is used, the conditions under which information is shared with third parties, and what steps we take to protect your information. By creating an account on kg888 or using the platform, you consent to the terms of this Policy.

This Policy applies only to kg888's own services. Third parties are responsible for the privacy policies of their own websites or services.

kg888 collects various types of information to ensure the best possible service for you. The details are described below:

2.1 Identity Information

At the time of account registration, we collect the following information:

• Full name
• Date of birth (for age verification — only persons aged 21 or above may create an account)
• Email address
• Mobile number
• National ID card or passport number (when identity verification is required)

2.2 Financial Information

We collect payment-related information to process transactions. This includes: bKash, Nagad, Rocket, and Upay account details, and bank account details for bank transfers. We do not store full card numbers or payment PINs.

2.3 Usage & Activity Information

• Game play history and betting information
• Records of deposit and withdrawal transactions
• Login times and activity logs on the platform
• Records of customer service communications

2.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Source of site visit (referral link or search engine)

Collected information is used only for legitimate purposes. kg888 uses your information for the following reasons:

3.1 Account Management & Service Delivery

• Creating, verifying, and managing accounts
• Ensuring login and security verification
• Processing game play, betting, and transactions
• Providing bonuses and promotional offers

3.2 Security & Fraud Prevention

To protect your account and financial information, we monitor suspicious activity. Information is analysed to detect and prevent multiple accounts, unauthorised access, or fraudulent activity.

3.3 Customer Service Improvement

• Providing assistance with support tickets and live chat requests
• Resolving complaints and issues quickly
• Analysing user experience to improve service quality

3.4 Legal Compliance

Information is retained to comply with applicable laws and regulations, to respond to lawful requests from authorities, and for financial audit purposes.

3.5 Communications & Notifications

• Sending important account notifications
• Informing you about new services and updates
• Sending relevant offers based on your preferences (you may opt out at any time)

kg888 does not sell your personal information. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Information necessary for service operations is shared with payment processing partners (bKash, Nagad, Rocket, Upay, and bank transfer services), technology infrastructure providers, data security providers, and game suppliers. These partners operate under strict confidentiality agreements.

4.2 Disclosure for Legal Reasons

kg888 will be required to disclose information when compelled to do so by a valid court order, a government agency request, or under applicable law. Such disclosures are always limited to what is legally required.

4.3 Fraud & Security Related

In line with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, industry-standard information-sharing processes may be followed to detect fraudulent activity.

4.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. We will provide advance notice of such an event, and your information will remain protected under this Policy.

The kg888 website uses cookies and similar technologies to improve service quality and personalise the user experience.

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some kg888 services to not function properly.

kg888 has adopted industry-standard technical and organisational measures to protect your personal and financial information.

While we are committed to ensuring the highest level of security, data transmission over the internet is not 100% secure. Use a strong password to keep your account secure and do not share your login details with anyone.

kg888 does not retain your information beyond what is necessary. The retention period depends on the type of information and its purpose:

• While the account is active: All information necessary for account management is retained.
• After account closure: Information necessary to meet legal obligations, resolve disputes, and prevent fraud is retained for a defined period.
• Financial transaction records: May be retained for an extended period in accordance with applicable financial regulations.
• Marketing-related information: Deleted immediately upon withdrawal of your consent.

Once the retention period ends, information is securely deleted or anonymised.

kg888 respects your right to data privacy. You have the following rights:

To exercise any of the above rights, please email [email protected]. We will process your request as quickly as possible.

kg888's services are for persons aged 21 or above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at the time of account registration. If a person creates an account using false information and is subsequently found to be underage, the account will be suspended immediately and the collected information will be deleted.

If you become aware that a minor has created an account on kg888, please notify us at [email protected].

kg888 may update this privacy policy from time to time due to changes in services, adoption of new technologies, or legal requirements.

For significant changes, we will notify you by email or through the platform. Continuing to use the service after the changes means you agree to the updated policy.

We recommend that you review this page regularly to stay informed about the latest privacy policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week.